Frequently Asked Questions
Got questions? We've got answers!
Everything you need to know about shopping
with Doukkanati.
Orders & Payments
How can I place an order?
Simply browse our products at www.doukkanati.com , add your favorites to your cart, and proceed to checkout. Follow the steps to complete your order.
What payment methods do you accept?
We offer Cash on Delivery (COD), so you can pay when your order arrives.
Can I modify or cancel my order?
If you need to modify or cancel an order, contact us as soon as possible on WhatsApp . We'll do our best to help before your order is dispatched.
Shipping & Delivery
Do you deliver across Lebanon?
Yes! Doukkanati delivers across Lebanon, bringing smart everyday solutions right to your doorstep.
How much does delivery cost?
We offer FREE delivery on orders above $49.99! For orders below this amount, the applicable delivery fee will be shown at checkout.
How long does delivery take?
Delivery times may vary depending on your location and order processing. Contact us on WhatsApp for more information about your order.
Products & Promotions
Are your products available in stock?
Product availability may vary. If you have a question about a specific product, feel free to contact us before ordering.
How can I use a discount code?
Enter your discount code in the designated field at checkout. If your order meets the promotion's conditions, the discount will be applied.
How do I qualify for a free mystery gift?
Mystery gifts are available during eligible promotional campaigns, subject to availability and the conditions displayed on our website.
Support & Returns
What if I receive a damaged or incorrect item?
Please contact us on WhatsApp as soon as possible, with your order details and photos of the item. Our team will help review the issue.
Can I return or exchange a product?
Returns and exchanges are subject to our store's return policy. Please review the policy on our website or contact us for assistance.
How can I contact Doukkanati?
You can reach us on WhatsApp at +961 81 155 948 or visit www.doukkanati.com . We're happy to help!
Still have questions?
We're always happy to help!
Get in touch with our team for assistance.
www.doukkanati.com