Terms of service

Terms of Service

Last updated: September 9, 2026

Overview

Welcome to Doukkanati.

The terms "we", "us", and "our" refer to Doukkanati. Doukkanati operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Doukkanati is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you access or use our Services.

Please read these Terms of Service carefully. They contain important information regarding your legal rights, responsibilities, purchases, returns, warranties, and limitations of liability.

By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms of Service or our Privacy Policy, you should not use or access our Services.

Section 1 - Access and Account

By using the Services, you represent that you are legally permitted to use the Services and enter into purchases under the laws applicable to you.

Where permitted by applicable law, a parent or legal guardian may allow a minor dependent to use the Services under their supervision.

To use certain Services, including placing an order, you may be asked to provide information such as your:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing information where applicable
  • Order-related information

You represent that all information you provide to Doukkanati is accurate, current, and complete.

Because Doukkanati currently accepts Cash on Delivery (COD) only, we do not require credit card or debit card details to place an order through our store.

If customer accounts are available, you are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

You may not sell, transfer, assign, or license your account to another person.

Section 2 - Our Products

We make reasonable efforts to accurately display and describe the products available through our Services.

However, product colors, dimensions, appearance, packaging, or other visual characteristics may vary slightly from what is displayed on your screen due to:

  • Device display settings
  • Lighting
  • Photography
  • Manufacturing variations
  • Product updates
  • Supplier packaging changes

Product images are intended to provide a reasonable representation of the item.

We do not guarantee that every product will appear exactly as displayed on every device.

Product descriptions, prices, availability, specifications, and other information may be updated or corrected at any time.

We reserve the right to:

  • Change product descriptions.
  • Discontinue products.
  • Limit product quantities.
  • Limit sales to particular customers, regions, or locations.
  • Refuse or cancel an order where reasonably necessary.

All products are subject to availability.

Section 3 - Orders

When you submit an order through Doukkanati, you are making an offer to purchase the selected products.

Doukkanati reserves the right to accept, reject, cancel, or request confirmation of an order where reasonably necessary.

Your order is considered accepted once we confirm that your order has been accepted for processing or delivery.

Because Doukkanati currently operates using Cash on Delivery (COD), payment is generally collected when your order is delivered.

We may contact you by phone, WhatsApp, or email to:

  • Confirm your order.
  • Verify your delivery information.
  • Clarify order details.
  • Coordinate delivery.
  • Inform you of changes, delays, or product availability issues.

Please review your order carefully before submitting it.

If you need to change or cancel your order, contact us as soon as possible.

Once an order has been prepared, dispatched, or handed to the delivery provider, we may not be able to cancel or modify it.

Purchases, returns, exchanges, and refunds are subject to our Return & Refund Policy.

Customers are responsible for providing accurate contact and delivery information.

Repeated refusal of confirmed Cash on Delivery orders, misuse of the ordering system, fraudulent orders, or intentionally inaccurate order information may result in future orders being refused or restricted.

Unless otherwise agreed by Doukkanati, products purchased through the store are intended for personal or household use and not unauthorized commercial resale.

Section 4 - Prices and Payment

Prices, discounts, offers, and promotions may change without prior notice.

The price applicable to an order will generally be the price displayed when the order is submitted, subject to correction of genuine pricing errors.

Any delivery fees or additional charges applicable to your order will be displayed or communicated where appropriate.

Doukkanati currently accepts:

Cash on Delivery (COD) only.

Customers are responsible for paying the full amount due when the order is delivered unless otherwise agreed with Doukkanati.

You agree to provide accurate and complete order, contact, and delivery information so that we can process and deliver your order.

If a product is accidentally listed at an incorrect price due to a technical, typographical, or system error, we reserve the right to:

  • Correct the price.
  • Contact you for confirmation.
  • Cancel the affected order if necessary.

We will attempt to notify you if such a correction affects an order you have already submitted.

Promotional offers may be subject to separate terms and conditions.

Where promotional terms conflict with these Terms of Service, the specific promotional terms may apply to that promotion.

Section 5 - Shipping and Delivery

We aim to process and deliver orders within the estimated delivery timeframe communicated through the store or during order confirmation.

Delivery times are estimates and are not guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Courier delays.
  • Traffic or road conditions.
  • Weather.
  • Public holidays.
  • Delivery area restrictions.
  • Incorrect or incomplete customer information.
  • Inability to contact the customer.
  • Events outside our reasonable control.

Customers are responsible for providing accurate delivery details and being reasonably available to receive their order.

If an order cannot be delivered because the customer:

  • Provided incorrect information.
  • Cannot be reached.
  • Is repeatedly unavailable.
  • Refuses a confirmed order without reasonable cause.

Additional delivery charges may apply if another delivery attempt is requested.

Responsibility for loss or damage during delivery will be handled in accordance with applicable law and the circumstances of the delivery.

If your order arrives damaged, incomplete, defective, or incorrect, please contact us promptly in accordance with our Return & Refund Policy.

Section 6 - Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Eligible return requests must currently be submitted within 7 days of receiving the order, subject to the conditions and exclusions stated in that policy.

Customers should review the Return & Refund Policy before placing an order.

Nothing in these Terms is intended to remove or restrict any mandatory consumer rights that may apply under applicable law.

Section 7 - Intellectual Property

The Services and their content, including where applicable:

  • Doukkanati branding.
  • Logos.
  • Text.
  • Graphics.
  • Website design.
  • Product photography owned by Doukkanati.
  • Videos.
  • Layout.
  • Original written content.
  • Software elements.
  • Other Doukkanati-owned materials.

are owned by Doukkanati or used under appropriate permission or license.

Third-party trademarks, product names, brand names, images, and other intellectual property remain the property of their respective owners.

You may use the Services only for lawful personal and non-commercial purposes unless we provide prior written authorization.

You may not, without authorization:

  • Copy.
  • Reproduce.
  • Republish.
  • Distribute.
  • Modify.
  • Sell.
  • Exploit.
  • Publicly display.
  • Create derivative works from.

Doukkanati-owned content except where permitted by law.

Nothing in these Terms grants you ownership or a license to Doukkanati, Shopify, or third-party intellectual property except as expressly stated.

Section 8 - Optional Tools

We may provide access to tools, integrations, features, or services operated by third parties.

We may not monitor or control those third-party tools.

Third-party tools may be made available "as is" and "as available", subject to applicable law and the third party's own terms and policies.

Your use of optional third-party tools is at your discretion.

You should review the terms and privacy practices of the relevant provider before using those services.

We may introduce new tools, features, or resources in the future.

Unless stated otherwise, those features will form part of the Services and will be subject to these Terms.

Section 9 - Third-Party Links

The Services may contain links to websites, platforms, applications, or services operated by third parties.

Doukkanati does not necessarily control or endorse those third-party services.

If you leave our Services and access a third-party website or platform, you do so subject to that third party's terms, privacy policy, and practices.

We are not responsible for third-party content, privacy practices, security, products, services, or transactions except where applicable law provides otherwise.

Questions or complaints relating specifically to a third-party product or service should generally be directed to the relevant third party.

Section 10 - Relationship With Shopify

Doukkanati is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our Store are made directly with Doukkanati.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Doukkanati, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Doukkanati, to the extent permitted by applicable law.

Section 11 - Privacy Policy

Your use of the Services and the personal information we collect or process are governed by our Privacy Policy.

Certain personal information may also be processed by Shopify in accordance with Shopify's privacy policies.

Because the Services are hosted by Shopify, Shopify may collect and process personal information relating to your access to and use of the Services in order to provide, operate, secure, and improve Shopify's services.

Information submitted through the Services may be shared with Shopify and relevant service providers as necessary to operate our store.

Please review our Privacy Policy for additional information regarding how Doukkanati handles personal information.

Section 12 - Feedback, Reviews, and Submissions

If you submit reviews, suggestions, ideas, comments, photographs, feedback, or other content to Doukkanati, you confirm that you have the right to provide that content.

Where permitted by applicable law, you grant Doukkanati a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, adapt, and distribute that content for purposes including operating, improving, and promoting our Services.

You agree not to submit content that:

  • Violates another person's intellectual property rights.
  • Violates privacy or other legal rights.
  • Is knowingly false or misleading.
  • Contains malicious software.
  • Is unlawful, threatening, abusive, defamatory, obscene, or otherwise prohibited by applicable law.
  • Impersonates another individual or entity.

You are responsible for the accuracy and legality of content you submit.

We may moderate or remove content that violates these Terms or applicable law.

Section 13 - Errors, Inaccuracies, and Omissions

Occasionally, information on the Services may contain:

  • Typographical errors.
  • Incorrect product descriptions.
  • Incorrect pricing.
  • Incorrect promotional information.
  • Shipping information errors.
  • Availability errors.
  • Other inaccuracies or omissions.

We reserve the right to correct such errors and update information without prior notice where reasonably necessary.

If an error affects an existing order, we may contact you to explain the correction and, where appropriate, request confirmation before proceeding or cancel the affected order.

Section 14 - Prohibited Uses

You may access and use the Services only for lawful purposes.

You may not use the Services:

  • For unlawful or fraudulent purposes.
  • To violate applicable laws or regulations.
  • To infringe intellectual property rights.
  • To harass, abuse, threaten, defame, or harm another person.
  • To submit false or misleading information.
  • To impersonate another person or entity.
  • To distribute spam, malicious content, or unauthorized promotional material.
  • To upload viruses, malware, or harmful code.
  • To compromise the security or operation of the Services.
  • To collect or misuse personal information belonging to others.
  • To attempt unauthorized access to systems, accounts, or information.
  • To interfere with security features or access controls.
  • To use automated systems in a manner that disrupts, overloads, damages, or unlawfully extracts information from our Services.

We reserve the right to restrict, suspend, or terminate access to the Services where we reasonably believe these Terms have been violated.

Section 15 - Automated Systems and Agents

Automated software, bots, agents, scraping tools, or similar technologies may not access or interact with the Services in a manner that:

  • Violates these Terms.
  • Circumvents technical restrictions or security controls.
  • Misrepresents automated activity as human activity.
  • Interferes with the operation of the Services.
  • Collects information without authorization.
  • Creates unreasonable traffic or load.
  • Attempts to bypass CAPTCHA or similar protective systems.

Where automated access is expressly permitted, the automated system must comply with applicable technical requirements, applicable law, and any instructions or restrictions provided by Doukkanati or Shopify.

We may restrict or block automated activity where reasonably necessary to protect the Services or our users.

Section 16 - Termination

We may suspend or terminate access to some or all of the Services if:

  • You violate these Terms.
  • Your use is fraudulent or abusive.
  • Your actions create security or operational risks.
  • Suspension or termination is otherwise reasonably necessary or legally required.

Any obligations that arose before termination remain enforceable where applicable.

Sections relating to intellectual property, liability, privacy, indemnification, dispute resolution, and other provisions that logically survive termination will continue to apply.

Section 17 - Disclaimer of Warranties

To the extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

We make reasonable efforts to provide accurate information and reliable Services, but we do not guarantee that:

  • The website will always be available without interruption.
  • Every feature will always function without error.
  • Information will always be entirely free from errors.
  • Every product will meet every customer's subjective expectations.

Any warranties or consumer protections that cannot legally be excluded remain unaffected.

Nothing in these Terms excludes rights or warranties that cannot legally be excluded under applicable law.

Section 18 - Limitation of Liability

To the fullest extent permitted by applicable law, Doukkanati and its affiliates, employees, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages resulting from use of the Services or products purchased through the Services.

This may include, where permitted by law:

  • Loss of profits.
  • Loss of revenue.
  • Loss of data.
  • Loss of business opportunity.
  • Other indirect economic losses.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to restrict mandatory consumer protection rights.

Section 19 - Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Doukkanati, Shopify, and their respective affiliates, employees, agents, contractors, licensors, and service providers from claims, losses, liabilities, or reasonable legal costs arising from:

  • Your material breach of these Terms.
  • Your unlawful use of the Services.
  • Your violation of applicable law.
  • Your infringement of another person's rights.

This obligation applies only to the extent permitted by applicable law.

Section 20 - Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

Section 21 - Waiver and Entire Agreement

If Doukkanati does not immediately enforce a right or provision under these Terms, that does not mean we have waived that right or provision.

These Terms, together with policies referenced herein, constitute the agreement governing your use of the Services unless otherwise expressly agreed in writing.

If any provision is unclear, it will be interpreted in accordance with applicable law.

Section 22 - Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent where such consent is legally permitted to be required.

Doukkanati may assign or transfer its rights and obligations where reasonably necessary in connection with:

  • A business restructuring.
  • Sale.
  • Merger.
  • Transfer of operations.
  • Similar legitimate business transaction.

Any assignment will remain subject to applicable law.

Section 23 - Governing Law

These Terms of Service and any separate agreements relating to the Services shall be governed by and interpreted in accordance with the applicable laws of Lebanon, without limiting any mandatory consumer rights that may apply.

Any dispute between you and Doukkanati will be subject to the competent courts of Lebanon, unless applicable law requires otherwise.

Before beginning formal legal proceedings, we encourage customers to contact us so that we can attempt to resolve the issue directly where appropriate.

Section 24 - Headings

The headings used in these Terms are provided for convenience and do not affect the meaning or interpretation of the provisions.

Section 25 - Changes to These Terms

You can review the most current version of these Terms of Service on this page.

We may update, modify, or replace portions of these Terms from time to time to reflect:

  • Changes to our Services.
  • Changes to our business practices.
  • New functionality.
  • Legal or regulatory requirements.
  • Security or operational considerations.

When these Terms are updated, we will update the "Last updated" date.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those updated Terms, to the extent permitted by applicable law.

Section 26 - Contact Information

Questions about these Terms of Service can be sent to:

Doukkanati
Beirut, Lebanon

Email: store@doukkanati.com
WhatsApp: +961 81 155 948

If you have a question relating to an order, please include your order number where possible so we can assist you more efficiently.