Privacy Policy

Last updated: September 9, 2026

Doukkanati operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Doukkanati is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with Doukkanati, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, shipping address, billing address where applicable, phone number, and email address.
• Order and payment information, including your order details, Cash on Delivery (COD) payment status, transaction details, returns, exchanges, cancellations, and refunds.
• Account information, if you create an account with us, including your username, password, preferences, and settings.
• Transaction information, including products you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us, including information you provide when contacting us through email, WhatsApp, our website, or other customer support channels.
• Device information, including information about your device, browser, network connection, IP address, and similar identifiers.
• Usage information, including information about how and when you interact with or navigate our website and Services.

Doukkanati currently accepts Cash on Delivery (COD) only and does not directly collect or store customer credit card or debit card information through the store.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, use our Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you visit or use our website, and through cookies and similar technologies.
• From Shopify and our service providers, including when they provide technology, hosting, analytics, delivery support, customer service, or other services on our behalf.
• From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to:

• Process and fulfill your orders.
• Arrange shipping and delivery.
• Manage Cash on Delivery transactions.
• Process returns, exchanges, cancellations, and refunds.
• Remember your preferences and products you may be interested in.
• Send notifications related to your account or orders.
• Create, maintain, and manage your account where applicable.
• Provide customer support.
• Improve our products, website, Services, and overall customer experience.
• Recommend products that may be relevant to you.

Marketing and Advertising

Where permitted by law, we may use your personal information for marketing and promotional purposes, such as:

• Sending marketing or promotional communications by email, WhatsApp, text message, or other channels.
• Showing advertisements for our products or Services.
• Personalizing marketing based on products you viewed, added to your cart, or purchased.

Where consent is required, we will only send promotional communications after obtaining the appropriate consent.

You may opt out of promotional communications at any time using the unsubscribe option provided where available or by contacting us directly.

Security and Fraud Prevention

We may use your personal information to:

• Authenticate accounts.
• Detect, investigate, prevent, or respond to possible fraudulent, illegal, unsafe, or malicious activity.
• Protect our Services, customers, business, and systems.
• Verify or review suspicious or potentially fraudulent orders.

If you create an account, you are responsible for keeping your account credentials secure and should not share your password or access details with others.

Communicating With You

We use your personal information to:

• Provide customer support.
• Confirm or discuss your orders.
• Coordinate delivery.
• Handle returns, refunds, exchanges, or cancellations.
• Respond to questions, complaints, or requests.
• Communicate with you through email, WhatsApp, phone, or other available support channels.

Legal Reasons

We may use your personal information where necessary to:

• Comply with applicable law.
• Respond to valid legal processes or requests from government authorities or law enforcement.
• Enforce our terms, policies, and agreements.
• Investigate disputes, potential violations, or legal claims.
• Protect our rights, property, customers, or others.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.

These circumstances may include:

• Shopify and service providers, including companies that support hosting, ecommerce functionality, IT services, analytics, customer support, delivery, fulfillment, cloud storage, fraud prevention, and other business operations.
• Delivery and logistics providers, where necessary to deliver your order.
• Business and marketing partners, where applicable, to provide advertising, promotional, analytics, or related services.
• Third parties you direct us to work with, such as when you request delivery, use social media integrations, or authorize another service.
• Affiliates or related entities, where applicable.
• Legal or regulatory authorities, when required by law or valid legal process.
• Parties involved in a business transaction, such as a merger, acquisition, reorganization, financing, or sale of assets.

We may also disclose information when necessary to enforce our terms or policies or to protect our rights and the rights of customers or others.

Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide, operate, secure, and improve its ecommerce services.

Information you submit through the Services may be transmitted to and processed by Shopify and other service providers, which may be located in countries other than your country of residence.

In addition, certain Shopify features may use information about your interactions with our store, together with interactions across other Shopify merchants or services, in order to provide enhanced features, analytics, security, or advertising services.

Where Shopify determines how your information is processed for its own purposes, Shopify may be responsible for responding to requests related to that processing.

You can review Shopify's Consumer Privacy Policy and privacy tools through Shopify's official privacy pages.

Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies to:

• Operate and secure the website.
• Remember preferences and settings.
• Keep items in your shopping cart.
• Understand how visitors use our Services.
• Improve website performance.
• Support analytics and marketing.
• Detect fraud or suspicious activity.

Depending on your location, you may be able to control certain cookies through your browser or through cookie preference tools displayed on the website.

Disabling certain cookies may affect how some parts of the Services function.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a third-party website or service that is not controlled by Doukkanati, you should review that party's privacy policy, security practices, and terms.

We are not responsible for the privacy, security, accuracy, or content of third-party websites or platforms.

Information you choose to share publicly or semi-publicly through third-party platforms, including social media services, may also be visible to other users.

Children's Data

The Services are not intended to be used by children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe a child has provided us with personal information, you may contact us using the details below to request appropriate action.

Security and Retention of Your Information

We take reasonable steps designed to protect personal information.

However, no security system or method of transmitting information online can guarantee complete security.

You should avoid sending highly sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for purposes such as:

• Processing and managing orders.
• Providing customer support.
• Maintaining customer accounts.
• Resolving disputes.
• Preventing fraud.
• Complying with legal, tax, accounting, or regulatory obligations.
• Enforcing our agreements and policies.

The exact retention period may vary depending on the type of information and the reason it is being processed.

Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Right to Access or Know — You may have the right to request information about the personal data we hold about you.
• Right to Delete — You may have the right to request deletion of certain personal information.
• Right to Correct — You may have the right to request correction of inaccurate information.
• Right to Data Portability — You may have the right to receive a copy of certain personal information in a portable format.
• Right to Withdraw Consent — Where processing is based on consent, you may be able to withdraw that consent.
• Right to Object or Restrict Processing — Depending on applicable law, you may have rights to object to or restrict certain processing activities.
• Managing Communication Preferences — You may opt out of promotional communications at any time.

If you opt out of marketing messages, we may still contact you regarding non-promotional matters such as orders, deliveries, returns, refunds, or customer support.

You may exercise available rights by contacting us using the details provided below.

We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising privacy rights available under applicable law.

Complaints

If you have concerns or complaints about how Doukkanati processes your personal information, please contact us using the details below.

We will review and respond to legitimate privacy concerns in accordance with applicable law.

Depending on where you live, you may also have the right to contact or lodge a complaint with your local data protection or privacy authority.

International Transfers

Because Shopify and some of our service providers may operate internationally, your personal information may be transferred, stored, or processed outside the country in which you live.

Where required by applicable law, appropriate safeguards may be used for international data transfers.

These safeguards may include recognized contractual protections or other legally approved transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business or Services.
• Changes to how we process personal information.
• New technology or service providers.
• Legal or regulatory requirements.
• Operational or security needs.

When we update this Privacy Policy, we will update the "Last updated" date at the top of this page.

Where required by law, we may also provide additional notice regarding significant changes.

Contact

If you have questions about this Privacy Policy, our privacy practices, or how your personal information is handled, or if you would like to exercise any privacy rights available to you, please contact us:

Doukkanati
Beirut, Lebanon

Email: store@doukkanati.com
WhatsApp: +961 81 155 948