Shipping Policy

Last updated: September 9, 2026

Thank you for shopping at Doukkanati.

This Shipping Policy explains how orders are processed, shipped, delivered, and handled when you purchase from our store.

By placing an order with Doukkanati, you agree to the terms described below.

Order Processing

After you place an order, we may contact you by phone, WhatsApp, or email to confirm your order and delivery details.

Orders are processed after confirmation, subject to:

• Product availability.
• Successful verification of the customer's contact information.
• Confirmation of the delivery address.
• Any additional information required to complete delivery.

We reserve the right to contact you before dispatching an order if any information is missing, unclear, or requires verification.

Processing times may vary depending on product availability, order volume, weekends, public holidays, or other circumstances outside our reasonable control.

Delivery Area

Doukkanati currently delivers within Lebanon.

Delivery availability may vary depending on the customer's location and the coverage of our delivery partners.

If we are unable to deliver to your location, we will contact you using the information provided with your order.

Delivery Times

Estimated delivery times may vary depending on:

• Your location.
• Product availability.
• Order processing time.
• Courier availability.
• Weekends and public holidays.
• Weather or road conditions.
• Events outside our reasonable control.

Any delivery timeframe communicated by Doukkanati is an estimate only and is not guaranteed.

We will make reasonable efforts to deliver your order as quickly as possible.

Shipping Fees

Shipping or delivery fees may vary depending on the destination, order, promotion, or delivery method.

Any applicable delivery fee will be displayed during checkout or communicated to you before your order is dispatched.

From time to time, Doukkanati may offer:

• Free delivery.
• Discounted delivery.
• Promotional shipping rates.

Such offers may be subject to specific terms, minimum order values, locations, or promotional periods.

Cash on Delivery

Doukkanati currently accepts Cash on Delivery (COD) only.

Payment is generally collected by the delivery representative when your order is delivered.

Please ensure that you or an authorized person is available to receive the order and complete payment at the time of delivery.

We recommend having the appropriate amount available where possible.

Order Confirmation

To reduce delivery errors and unsuccessful deliveries, we may contact you to confirm your order before dispatch.

We may ask you to confirm:

• Your name.
• Phone number.
• Delivery address.
• Location details.
• Ordered products.
• Order quantity.
• Delivery instructions.

An order may be delayed or cancelled if we are unable to reach you or verify the information required for delivery.

Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Please make sure your order includes:

• Your correct phone number.
• The correct delivery area.
• A clear and accurate address.
• Any useful building, floor, landmark, or delivery instructions where applicable.

Doukkanati is not responsible for delays caused by incorrect, incomplete, or outdated customer information.

If an order must be resent because incorrect delivery information was provided, additional delivery charges may apply.

Delivery Attempts

The delivery provider may contact you when your order is ready for delivery.

Please make reasonable efforts to answer delivery calls or messages and be available at the agreed delivery location.

If delivery cannot be completed because:

• The customer cannot be reached.
• The customer is unavailable.
• The delivery address is incorrect or incomplete.
• The customer refuses the confirmed order without prior arrangement.

the order may be returned to Doukkanati.

If you request another delivery attempt, additional shipping charges may apply.

Refused Cash on Delivery Orders

Because Doukkanati operates using Cash on Delivery, confirmed orders that are repeatedly refused may result in additional restrictions.

Repeated refusal of confirmed orders without a reasonable explanation may affect your ability to place future Cash on Delivery orders with Doukkanati.

We reserve the right to:

• Request additional confirmation before accepting future orders.
• Refuse future orders in cases of repeated misuse.
• Apply additional delivery fees where a failed delivery results in extra shipping costs.

Delayed Orders

Occasionally, deliveries may take longer than expected.

Possible causes include:

• Courier delays.
• High order volumes.
• Public holidays.
• Weather conditions.
• Road closures or traffic.
• Remote delivery locations.
• Incorrect customer information.
• Product availability issues.
• Circumstances outside our reasonable control.

If there is a significant issue affecting your order, we will make reasonable efforts to contact you.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order as soon as possible after delivery.

If your order arrives:

• Damaged.
• Defective.
• Incomplete.
• With the wrong product.
• With the wrong quantity.

please contact Doukkanati as soon as possible.

Provide:

• Your order number.
• A description of the problem.
• Clear photos or videos where applicable.

Eligible claims will be handled according to our Return & Refund Policy.

Lost Orders

If you believe your order has been lost or has not arrived within a reasonable period after the expected delivery timeframe, please contact us.

We will review the order and, where applicable, coordinate with the delivery provider to determine the status of the shipment.

Any replacement, refund, or other resolution will depend on the circumstances of the order and our applicable policies.

Receiving Your Order

Before accepting your package, where reasonably possible, we recommend checking that:

• The package appears to be intended for you.
• The number of packages is correct.
• There is no obvious major external damage.

If there is an obvious issue with the package, please inform the delivery representative and contact Doukkanati promptly.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled after it has been:

• Confirmed.
• Prepared.
• Packed.
• Dispatched.
• Handed to the delivery provider.

If an order has already been dispatched, additional delivery or return charges may apply depending on the circumstances.

Returns and Refunds

Shipping-related returns and refunds are subject to our Return & Refund Policy.

Eligible return requests must currently be submitted within 7 days of receiving the order, subject to the conditions and exclusions stated in that policy.

Unless the product is damaged, defective, incorrect, or there was an error by Doukkanati, return delivery costs may be the responsibility of the customer.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or agreed by Doukkanati.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect:

• Changes to our delivery services.
• Changes to our shipping partners.
• Changes to our business operations.
• New delivery areas.
• Legal or regulatory requirements.

The latest version of this policy will always be available on our website.

Contact Us

If you have any questions about shipping, delivery, or the status of your order, please contact:

Doukkanati
Beirut, Lebanon

Email: store@doukkanati.com
WhatsApp: +961 81 155 948

When contacting us regarding an existing order, please include your order number whenever possible.